Privacy protection

Within the website "svtechnics.cz," all subdomains, and all services provided by this platform, we process only the minimum necessary personal data. We also take great care to protect it. Get familiar with what personal data we process, for how long, and how we protect it. Below, you will find our policies regarding the handling and processing of your personal data, not only in relation to GDPR (General Data Protection Regulation). If you provide us with your personal data, whether as a visitor to our website or any other website operated by SV Technics, s.r.o., you entrust it to us.

1. Basic Definitions

Who is the Controller of Your Personal Data
The controller of your personal data is SV Technics, s.r.o. You can contact us regarding the processing of your personal data through our Customer Support via email at info@svtech.cz. We will be happy to answer your questions.

As the data controller, we determine how personal data will be processed, for what purpose, for how long, and we select any processors who assist us in processing.

We retain your personal data for the duration of statutory limitation periods unless the law specifies a longer retention period or we state otherwise in specific cases.

Which Websites These Policies Apply To
These Privacy Policies apply to the website "www.svtechnics.cz" and all subdomains of these domains.

2. Personal Data We Process

We only process personal data that you provide to us in connection with the use of our products and services or while browsing the content of our websites. Specifically, this includes:

identification data (e.g., name, surname, company ID, VAT number),
contact data (e.g., email, phone number, website),
address data (e.g., permanent residence, company headquarters),
billing data (e.g., bank account number),
data on service usage and extent (e.g., history of ordered services or products),
and possibly other data depending on the provided service.

Identification, contact, address, and billing data are essential for fulfilling contracts and issuing legal tax documents and accounting records based on your orders. We require your email address for registering for our services and products. The email address serves as the login credential for SV Technics, s.r.o. and is used for verification and owner identification of the account.

3. Marketing

We use your identification and contact details, gender, and website behavior data for direct marketing—sending commercial communications. By this agreement, you expressly consent to receiving marketing communications at the email address you provided during registration. You can unsubscribe from marketing messages at any time. Each marketing email includes an option to unsubscribe.

With your explicit consent, we may also send you inspiring offers from third parties or use your email address for remarketing and ad targeting on Facebook for a maximum of 3 years from consent. You can withdraw your consent at any time using our contact details.

4. Sharing Personal Data with Third Parties

Our employees and collaborators have access to your personal data. They are bound by confidentiality agreements. In some cases, mainly when we cannot ensure personal data processing ourselves, we use third-party services and applications, typically those specializing in processing and fully compliant with GDPR. All third-party processors are bound by confidentiality agreements and formal contracts with us. This primarily includes suppliers in server infrastructure, security, and accounting.

5. How We Protect Your Personal Data

We always protect your personal data to the maximum extent possible. We use modern technologies that correspond to the current level of technological development. We do everything possible to prevent misuse, damage, or loss of your personal data. We process data exclusively within the European Union or in countries that ensure an adequate level of protection based on a European Commission decision.

6. Your Rights

You have full rights to information. This right is fulfilled through this information page on personal data processing policies. You also have full access rights. You can ask us at any time, e.g., via email at info@svtech.cz, what personal data we process about you and why. Our customer service will respond within thirty days and provide all necessary documentation. You are entitled to three such inquiries per calendar year. You expressly agree that additional inquiries of this type will be charged at 499 CZK.

You can exercise your right to restriction of processing if you believe we process inaccurate data, if you suspect unlawful processing but do not want all data erased, or if you object to processing. You can limit the scope of personal data or processing purposes (e.g., unsubscribing from newsletters limits the purpose for sending marketing communications).
Additionally, you have the following rights:
Right to object, right to data portability, and right to complete deletion of your personal data.

Right to Deletion
In some cases, we are legally obliged to retain certain data, such as tax records for a legally mandated period. In such cases, we will delete all personal data not bound by legal obligations. We will notify you of the deletion via email.

7. How We Process Cookies and Other Online Identifiers

We use cookies to record your IP address, the time you spend on the page, the page you came from, and whether you arrived through an affiliate partner.

We use cookies for:
We consider the use of cookies as described above to be our legitimate interest as the data controller, as it allows us to offer you better products and services.

You can also use our website and our products and services in a mode that does not allow the collection of visitor behavior data. This mode can be set within your web browser settings, or you can object to such data collection based on the legitimate interest of the controller in accordance with Article 21 of the Regulation by sending an objection to the contact address info@svtech.cz. Such an objection will be handled without delay, but no later than 30 days from receipt. Cookies necessary for the functionality of the website will be stored only for the time strictly necessary for the operation of the website.

In case of an objection to the processing of technical cookies that are necessary for the functioning of the website, full functionality and compatibility of the website cannot be guaranteed.

Advertising targeting cookies will be processed based on your consent. Our website can also be browsed in a mode that does not allow the collection of personal data. You can disable the use of cookies on your computer.

The user determines in their PC settings, or in the browser settings, whether the browser should allow the website to store cookies on the end device. This setting can be considered consent to the processing of personal data. The browser serves as a tool for mediating consent. However, consent cannot remedy other deficiencies or unlawful processing of personal data.

Consent meets the defining characteristics of consent according to Article 4, point 11 of the GDPR: it is free, specific, informed, and unambiguous. Consent is interpreted in relation to the purpose, means, and method of processing personal data, not to a product or web application.

Other Cookie Processors
Google Analytics service, operated by Google Inc., located at 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. The collected cookies are subsequently processed by Google Inc. in accordance with the GDPR.

Facebook Pixel service, operated by Facebook Inc., located at 1601 Willow Road, Menlo Park, CA 94025, USA. The collected cookies are subsequently processed by Facebook Inc. in accordance with the GDPR.

8. Validity of this document

These personal data processing policies are valid from January 1, 2025.